THANK YOU FOR YOUR ORDER

We are sorry to hear your item(s) didn't work out. Returns & Exchanges will be accepted within 7 days from time of package arrival.
Please complete your request below, including name & order number.

RETURN TO: 

AUSTRALIAN WAREHOUSE
S/W/F2A Lagoona Court
Blackburn, 3130
Victoria - Australia

RETURNS POLICY

The the  extent permitted by law, WE DO NOT PROVIDE CASH REFUNDS.

Provided that the goods are in the same condition in which they were delivered along with the swing and return tags, you may return products within SEVEN (7) days of receiving your order for an exchange or a credit note valid for 6 months only and can not be used in conjunction with any other promo code. Products that we no longer stock, or open cartons will not be accepted for return. ALL ACCESSORIES, LEATHER, AND SUEDE ITEMS ARE FINAL SALE.

We will charge you a handling fee of $15 off the sale price of the returned products and you shall be issued with a credit note for the balance. We do not provide refunds. You acknowledge that the handling fee is a genuine pre-estimate of the costs suffered by the return of the goods. You shall be liable for delivery costs on all returned products except in relation to faulty goods.

An exchange may be offered if you wish to change the size of a product, provided the item is returned within SEVEN (7) days of receiving your order. in the same condition in which they were delivered along with the swing and return tags.

Customers will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the refund, so it is recommended to use a tracked method for safe delivery. If you wish you can ask for additional insurance by emailing us.